Add the items you want to your cart, then follow the checkout steps: confirm your cart, enter your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation by email as soon as your payment is validated.

Yes, as long as your order has not shipped yet. Email us as soon as possible at contact@pantchain.com with your order number, and we will do our best to make the change or cancel it before dispatch.

Every order includes tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to follow your package until it arrives.

Shipping is free worldwide on all orders, with no minimum purchase required.

Total delivery time is handling time plus transit time. Handling takes 1 to 2 business days (Monday to Friday), and standard delivery takes 4 to 7 business days.

These are estimates and may vary due to carrier delays, customs processing, or public holidays.

Yes, we ship to the United States and internationally, with free shipping in both cases. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

You may return any item within 30 days of delivery, whether opened or sealed, as long as the product is in its original condition with no missing parts. Return shipping is the customer's responsibility, and we charge no restocking fees.

Email us at contact@pantchain.com with your order number and reason for return before sending anything back. We will send return instructions and an authorization number. Items returned without prior authorization cannot be accepted.

Refunds are issued to your original payment method within 5 business days after we receive and inspect the returned item.

We do not offer direct exchanges. To get a different item, please return the original for a refund and place a new order.

Contact us within 48 hours of delivery at contact@pantchain.com with your order number and photos of the issue. We will send a replacement or issue a full refund depending on the situation.

Our chains are solid zinc alloy with a protective finish, weighted so they hang right and drape instead of dangling. Keep them dry, skip perfume and harsh chemicals, and wipe them down now and then, and they will hold their look.

Around 12 to 16 inches sits close and stays practical, 18 to 22 inches is the everyday sweet spot, and 24 inches and up gives the long streetwear drape toward the thigh. Exact lengths are listed on each product page.

The lobster clasps fit belt loops up to 1 cm wide, which covers most jeans, cargos, and workwear. Clip one end to a front loop and the other to your wallet, keys, or a second loop.

If your chain gives out through normal wear, we replace it. Email us at contact@pantchain.com with a photo and we will sort it out. The guarantee covers failure of the chain itself, not loss or deliberate damage.

Yes. Every design is unisex. Lighter, charm-based styles lean softer while heavier links read more rugged, so there is a fit for everyone.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes. All payments are processed through Shopify's secure checkout, and your banking information is encrypted in line with current security standards. We never see or retain your card details.

Prices are shown in US Dollars (USD) by default. You can switch currency using the selector in the header, and your bank may apply its own conversion rate. Any sales tax or VAT that applies to your location is calculated at checkout before you confirm your order.

First, confirm your card details are correct and your card has not expired. If the problem continues, contact your bank or reach out to us at contact@pantchain.com.