Return Policy

Return Policy – Pantchain
Last Updated: June 28, 2026

At Pantchain, we are committed to providing high-quality products and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

1. General Return Conditions
You may return any item within 30 days of the delivery date, whether the product has been opened or remains sealed, provided that the product is in its original condition (no missing parts, no damage beyond normal inspection), that all original packaging components are included, and that the return is authorized in advance by our customer service team.
Return shipping costs are the responsibility of the customer. We do not charge any restocking fees.

2. Refunds
After we receive and inspect your returned item, we will issue a refund to your original payment method within 5 business days. Original order shipping fees are non-refundable.

3. Exchanges
We do not offer direct exchanges. If you wish to order a different item, please return the original item for a refund and place a new order.

4. Non-Returnable Items
The following items cannot be returned, except in cases of proven manufacturing defect or our error: products that have been used or altered beyond normal inspection, products with missing parts due to customer handling, and custom or limited-edition items (unless defective).
Note on sale items: Items purchased on sale or clearance may be returned under the same conditions as full-price items, unless otherwise clearly stated at the time of purchase.

5. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@pantchain.com. Include your order number and photos of the issue. We will send a replacement or issue a full refund depending on the situation.

6. How to Return an Item
To request a return, email us at contact@pantchain.com with your order number and reason for return. We will provide return instructions and an authorization number. Items returned without prior authorization will not be accepted.

7. European Union Customers
In compliance with EU law, customers in the European Union have the right to withdraw from their purchase within 30 days of receiving their item, regardless of whether the product has been opened, provided it has not been used or altered. This right of withdrawal applies independently of our standard 30-day return policy.

8. Contact
contact@pantchain.com - +1 484-569-1848 - Monday to Friday, 9:00 AM – 7:00 PM MT.